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CEHE - Student Advisor

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Description

The Center for Excellence in Higher Education (CEHE) is a 501(c)(3) non-profit c

Company Overview

The Center for Excellence in Higher Education (CEHE) is a 501(c)(3) non-profit corporation headquartered in Salt Lake City, Utah. CEHE operates degree-granting career colleges throughout the western United States and online. The college brands include Stevens-Henager Colleges in Utah and Idaho; CollegeAmerica in Colorado and Arizona; California College San Diego, and Independence University (online platform). All of the colleges are accredited by ACCSC, a national accrediting body recognized by the U.S. Department of Education. The colleges offer degree programs from the Associate’s level through the Master’s level in a variety of disciplines including Computer Science, Graphic Arts, Business/Accounting, Nursing, and Healthcare. CEHE is an at-will employer.

Student Advisor, Remote IU Ops

The Student Services Advisor is responsible for helping to prepare students to be successful throughout their college career with Independence University and to graduate to get a better job sooner. This will involve making sure the student has the proper tools and access to all available resources as well as frequent communication. The Student Services Advisor will carry an assigned student population from their first class through their last class.

Essential Functions:

  • Interface with and support Admissions, Financial Planning, and Academics
  • Follow Up with students from their first course through graduation
  • Provide outstanding service and assistance to all current, prospective, and former students
  • Ensure zero error rate in data gathering and entry
  • Quality check all work and perform duties in a timely manner and meet all deadlines and goals
  • Maintain database in an organized, error-free manner
  • Meet or exceed metrics for retention of the assigned student population
  • Meet or exceed daily minimum talk time with students
  • Track student progress and attendance daily
  • Other duties as assigned
  • Physical demands - Sitting at a desk with intermittent walking, standing; for up to eight hours, bending, and occasionally lifting objects (up to 15 pounds).

Qualifications:

  • Associate’s Degree preferred
  • Prior student services/advising experience preferred
  • Must be extremely detail oriented
  • Must have experience with MS Office and other software programs

Working from Home Requirements:

  • Dedicated space/office must be free from distractions and background noise (personal calls, visitors, pets, TV, children, etc.)
  • Must adhere to set schedule
  • Continuous/active communication with managers and co-workers
  • Must have the following resources at home:
    • Dedicated office space that can accommodate dual monitors, computer, and VPN device
    • A hard-wired (from the computer to the internet router/modem) High-speed internet with:
      • A minimum of 6 Mbps download speed and 1.5 upload speed
      • Latency/Ping must be @ 40-45ms or lower
    • Depending on the availability; Cable, DSL, Fiber are only supported ISP provider services (candidates must provide Internet Service Provider Name and the test results before hire)
    • Satellite, Hot Spot and any other unreliable services are not supported by CEHE; a Wireless connection is also not supported

Measures of Merit:

  • TBD by supervisor within 90 days of hire.

Location

United States, North America

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