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Working Solutions - Call Center Representative

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SALARY: $9 an hour to $30 USD an hour, depending on the program. Your income will vary, based on the work you are doing, your performance, how much work is available, and how much time you put in. 9 an hour to $30 USD an hour, depending on the program. Your income will vary, based on the work you are doing, your performance, how much work is available, and how much time you put in. $

Description

Working Solutions was created in 1996 to provide legitimate work-at-home opportu

Working Solutions was created in 1996 to provide legitimate work-at-home opportunities.
Our agent workforce is made up of highly qualified independent contractors. We partner with clients from different industries, providing them with educated and experienced professionals, as well as a talented project management team. Agents like working for us, as evidenced by our #1 rating on Glassdoor.

 

How do I become an agent?

The basic steps are:

  • Apply to be a Working Solutions agent. *About 15 minutes
  • Take assessments. *About 30 minutes to complete.
  • Receive acceptance or rejection. *Within 24 hours of submitting your completed assessments you will receive an email. This email will either invite you to take your next steps or it will let you know your assessments didn’t meet our minimum requirements.
  • If you pass your assessments, the email you receive will include a link to our Applicant Portal, where you will be asked to add more information to your profile and to scan your computer. The scan is non-invasive and simply lets us know if your computer will work on our programs.
  • Review current opportunities and apply for programs you feel suited for. If no programs fit your needs, keep checking back, they could change daily.

What will I need to do?

Once you complete your profile information (application form)and brief technology scan, you will have the opportunity to complete our assessments, which include written and verbal interview questions and aptitude tests. It will take you less than an hour to complete the whole process.

Can I retake the assessments?

Because of the volume of applications, we only allow one-time testing. Please ensure you have the time and a quiet location before you begin.

How do I know if I passed?

You will be notified by email within 24 hours of completing your assessments. You can then choose program opportunities that appear to be a match.

How do I know if I’ve been selected for a program?

We will contact you by email with all the program details. If you accept the terms and are selected, an independent contractor agreement will be drafted. It will outline the scope of the work and your objectives.

How do I prepare for my program?

Once selected, you will go through virtual preparation to learn the client’s business and customers before beginning work. Instruction can take anywhere from two days to several weeks, depending on the client. You will receive a monetary stipend for your preparation time, providing you meet all the program requirements.

How long will it take to be selected for a program?

Approved agents will be emailed a link to view available programs that you can apply for. This list changes constantly, so keep checking back if nothing suits you off hand. Depending on the client, it can take between a day and weeks before an agent is selected for the program they applied for. Be sure your email is set to accept email from anyone with a @workingsol.com address.

System Requirements

Operating Systems:

  • Windows 8.1
    • Windows 10

What if I am using an older version of Windows or a Mac?

We do not support Windows 95, 98, ME, 2000, XP, Vista or Windows 7. We will support a user with a Mac computer given they are running Bootcamp into Windows 8.1 or higher.

Web Browser:

  • Mozilla Firefox
    • Google Chrome
    • Internet Explorer 11
    • Edge Browser

Processor:

  • Intel Core i3 / i5 / i7 / i9 (1st Generation or Higher) running at 1.5 GHz or higher base processor speed
    •Intel Xeon running at 1.5 GHz or higher base processor speed
    •AMD A-Series APU (A4 / A6 / A8 / A9 / A10) running at 1.5 GHz or higher base processor speed
    •AMD Ryzen 3 / 5 / 7 / Threadripper running at 1.5 GHz or higher base processor speed

Processor Classes explicitly not supported:

  • Intel: Celeron, Pentium, Core, Core 2, Atom
    • AMD: Duron, Sempron, Athlon, Turion, Phenom, E-Series APU

Random Access Memory (RAM):

  • 8 GB RAM or higher

Audio:

  • VoIP Programs: Wired USB Headset (no wireless headsets)
    • Standard Telephone Programs:

o Conventional telephone line or terrestrial digital telephone line with no added features
o Wired telephone
o Wired headset

Phone Service:

  • Preferred – POTS (Traditional landline service provided by a phone carrier)
    • Digital (Landline service provided by a cable or fiber optic carrier)

The following phone connections are not compatible. This includes but is not limited to:

  • Cellular (wireless) telephone service
    • VoIP telephone adapter connections (such as Vonage and MagicJack)
    • Other VoIP services rendered via soft phone (Skype)

What telephone equipment will I need?

Working Solutions recommends a land line (POTS) phone service with no enabled features and a telephone headset for optimal performance. Alternately, agents may also elect to use a digital phone service from either a cable or fiber optic carrier providing no special features.*

Phones must be free from voicemail, call waiting, call blocking and any other extra features so that your phone rings busy while in use.

*Note: Agents are responsible to ensure the quality of services with their Telecom/ISP provider and their telecom hardware including wiring, modems, routers, telephones, and headsets.

Approved ISP types:

  • Cable
    • Fiber Optic
    • DSL

Bandwidth:

  • VoIP Programs: 10 Mbps Download
    • Standard Telephone Programs: 5 Mbps Download

Networking:

  • Ethernet-only (wireless network connections not supported)
    • Computer must have an Ethernet port

Mouse and keyboard:

  • Preferred – Wired
    • Wireless

Are there any internet providers known to be incompatible?

The following Internet providers are incompatible:
• Wireless (WISP)
• ISDN
• Dial-up
• T1
• PCS/3G/4G (Cellular)
• Satellite
• Broadband Over Power Lines (BoPL)
• Corporate LAN

How do I know my ISP connection speed will pass testing?

  • To test your ISP connection speed, please complete the brief technical scan, which is part of our agent application.
    • If your download speed fails to meet the minimum standard, contact your ISP (Internet service provider) to see what your optimal speed is and to determine if an upgrade is needed.

Can my computer be on a wireless connection?

Due to the sensitivity of client software, systems and connections, we cannot support wireless connectivity. During work hours, the wireless connection adapter should be turned off or disabled to ensure that all Internet traffic only goes through your wired connection. Please become familiar with the wireless adapter settings or physical on/off switches on your machine so you may make these changes as needed.

What kind of software do I need?

A PC that is fully updated with all current patches, critical updates, and service packs from Microsoft Update is requested. These guidelines are outlined for each program as agents are provided with the program offers.

What else do I need?

Without exception, we require a quiet, secure, uninterrupted work environment during all working hours.

Specific details

Employment Type Full time, Part time
Degree High School

Location

United States, North America

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