fbpx
The number one remote work from home job resource online.

Social Media Customer Care Agent

PART-TIMEAdd to Favourites

Description

This position is an hourly, part-time, work-at-home position.

At LiveWorld, our social media customer care agents provide social customer service, engagement for marketing purposes, and protection of brand image by providing a great experience for a brand’s customers in their online venues. This position is an hourly, part-time, work-at-home position.  Flexibility is needed to occasionally work evenings, nights, weekends, or holidays.

Primary responsibilities may include, but are not limited to:

  • Review and take appropriate action on social media posts according to brand guidelines, to include rejecting or approving content, tracking, and escalating.
  • Triage and respond to customers’ questions with authored responses or in a social context.
  • Identify and escalate trends, topics, sentiment, and emerging issues

Required skills and traits

  • Ability to connect with people, and communicate in courteous, conversational style, while making decisions according to guidelines
  • Ability to compose well-written messages, with use of good grammar and appropriate punctuation.
  • Strong keyboard skills
  • Ability to navigate between multiple systems or applications simultaneously
  • Demonstrated personal or professional success engaging in a social channel

Recommended education and experience

  • Minimum 18 years of age required
  • 2-3 years’ experience in online customer service desirable
  • Some experience in a call center environment helpful.
  • Work-at-home experience helpful.
  • Social moderation experience desirable but not required
  • Healthcare background desirable but not required
  • Experience with social media tools such as Salesforce, Sprinklr, Khoros or similar tools desirable
  • College Degree or equivalent experience preferred

Environment and Technical Requirements

  • Dependable, high-speed Internet access
  • Dependable telephone access (landline preferred for training)
  • Ability to work in a quiet and secure home office atmosphere
  • Work must be performed on a desktop or laptop computer. Use of a tablet or mobile phone is not feasible for this position.

Language Fluency Requirements

  • All applicants must be fluent in English.
  • Language fluency testing and writing samples are a requirement for all hourly positions.
  • LiveWorld defines fluency as complete competency in reading, writing, and speaking at a native or near-native level.

We are currently recruiting US Residents with fluency in the following languages:

  • Danish
  • French
  • German
  • Hebrew
  • Italian
  • Portuguese
  • Spanish
  • Swedish

Join our LiveWorld team and enjoy

  • Work at home
  • Flexible scheduling
  • Dynamic environment in fast paced social industry
  • Opportunity to learn new skills and further develop existing skills
  • Opportunity to learn within healthcare and non-healthcare industries

HOW TO APPLY

Specific details

Employment Type Part time
Degree High School

Location

United States, North America

Comments

comments powered by Disqus

Join our work from home community network. The place to meet co-workers.   START BUILDING

Sign Up For Our Newsletter!

No Spam! Just information to help boost your business.