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ACD | Virtual Call Center Agent

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SALARY: $0.20 - $0.32per talk time minute 0.20 - $0.32per talk time minute $

Description

ACD Direct has immediate openings for driven, energetic, candidates who have an

ACD Direct has immediate openings for driven, energetic, candidates who have an interest in working with nonprofits. Seeking experienced inbound customer service professionals for an annual short-term project beginning immediately-- producing a great earning potential for agents and potential for future projects You will be providing your skills, expertise and services to the clients we represent.

 

For inbound phone work, ACD agents earn between 25-30 cents ($0.20 - $0.32) per talk time minute. New agents (who have never contracted with us) will start at 25 cents ($0.25) per talk minutes. ACD also offers various bonus incentives for adhering


ACD serves as the “front door” to our clients We go beyond  taking a call; we connect with each caller.

ACD does NOT require any upfront fees to get started with us. We do have a one-time fee of $30 (discount available for military) for certification and background check. This fee is deducted from your invoice template once you start handling live calls. We will only deduct up to 15% of the pay from each invoice until the full amount of $30 has been satisfied.

An independent contractor is a person, business, or corporation that provides goods or services to another entity under terms specified in a contract or within a verbal agreement. This form is merely a report of the money paid; independent contractors do not have income taxes withheld like regular employees.

Since you would be an Independent Contractor, you would not be eligible to receive any employee benefits such as health insurance or paid vacation time through ACD.

For your security, and for ours, ALL connections must be hard wired. Please review the Equipment Requirements page on our website for additional office and equipment requirements.

Office Space
  • Private Location (with door that closes)
  • A room free from ALL background noises (crying babies, barking dogs, people talking, TV, radio, etc.).
Computer Requirements
  • Windows Based PC with Anti-Malware Security Software. Mac/Apple systems are not compatible with ACD Direct platforms and programs. Chromebooks do not provide full functionality necessary to run our programs and platforms
  • Effective April 1, 2019, Windows 10 will be required as it is necessary to run the MAX integrated softphone.
  • Minimum 2 GB RAM
  • CPU (Intel or AMD) 2GHz processor (or equivalent)
  • Google Chrome browser
Internet Requirements
  • Internet connection should meet the specifications outlined below. An audit of systems may be conducted to ensure compliance. Minimum bandwidth requirements are 512K Upload, 1.5Mbps Download
  • Current internet connection must be via a private access point with ONE of the following: a) Cable b) DSL c) FiOS
Phone Requirements
  • You will not need a dedicated phone line. ACD Direct offers the use of the MAX integrated Softphone which will be used at no additional cost.
  • You will need a USB headset with the following features: a) Noise Cancelling b) Corded/USB

Specific details

Employment Type Full time, Contractor, Part time
Degree High School

Location

United States, North America

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