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Member Services Specialist

FULL-TIMEAdd to Favourites
SALARY: $Unknown Unknown $

Description

At Prime Therapeutics, our team is like family, and we want to welcome YOU! We don’t treat you like a number, and we are not your typical call center. We share your passion for helping others! It's not always easy to get medicine in our health care system today. People need to know they have someone in their corner. We put people at the center of all we do!

At Prime Therapeutics, our team is like family, and we want to welcome YOU!   We don’t treat you like a number, and we are not your typical call center.  We share your passion for helping others!  It's not always easy to get medicine in our health care system today. People need to know they have someone in their corner. We put people at the center of all we do!

Why do people love the Member Services opportunity at Prime?

  • Our team is the most highly engaged at Prime!  We have a fun, family atmosphere where we give you the training, care, and tools you need to succeed!
  • Health care experience is great, but if you don’t have any, here’s your chance!
  • Competitive Wages
  • Paid Training
  • Full-time, 40 hours per week (Open 24/7: shifts vary)
  • Potential for Overtime, based on business need

YOU are important at Prime Therapeutics!

As a Member Service Representative, you are responsible for interacting with Prime members, pharmacies and doctors’ offices by providing support and assistance with order processing and general account benefit inquiries. Our primary goal is to help our members get the medicine they need to feel better and live well. YOU can make this happen!

How do you bring your best self!

  • Provide our members with information about medication and benefits by delivering care and world-class service
  • Listen to our members and investigate to resolve their inquiries in a timely manner or escalate to appropriate team member
  • Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA
  • Other duties, as assigned

Come join our family!

Apply today!

The Member Services Specialist is responsible for interacting with Prime members, pharmacies and doctors’ offices by providing support and assistance with order processing and general account benefit inquiries. 

Responsibilities

  • Receive incoming calls or emails from members, pharmacies, doctor’s offices about requests for information on medication and benefits
  • Investigate and resolve member inquiries in a timely manner or escalate to appropriate team member
  • Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA
  • Other duties as assigned

Minimum Qualifications

  • High School Diploma or GED is required
  • 1 year of customer service experience
  • Must be eligible to work in the United States without need for work visa or residency sponsorship

Additional Qualifications

  • Has suitable home office (i.e. chair, desk, internet, etc.) that meet Prime required standards (if work from home position)
  • Strong PC Skills with ability to navigate multiple software systems simultaneously
  • Strong communication skills with focus on professional demeanor and empathy
  • Ability to multitask
  • Detail oriented

Preferred Qualifications

  • Contact Center experience
  • Some college coursework
  • CPhT certification
  • Fluency in another language (Spanish)
  • Pharmacy Benefit Management or other Healthcare experience
  • Work from home (remote) experience (where applicable)

Minimum Physical Job Requirements

  • Ability to sit 6 or more hours per day
  • Occasionally required to stand, walk and stoop, kneel, and crouch
  • Ability to work a flexible schedule including evenings, weekends, holidays, overtime
  • Ability to work with a set, pre-determined break and lunch schedule

Reporting Structure

Reports to Supervisor in the Contact Center

Specific details

Location

Florida, United States, North America
Must live in Pinellas, Hillsborough, Pasco, Hernando, Sumter, Citrus, Polk, Hardee, Desoto, Manatee, Sarasota, Orange, Seminole, Brevard, Volusia, or Osceola.

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