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Customer Service Representative

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SALARY: $Commission based Commission based $

Description

Are you looking for a full time, remote opportunity? Are you bi-lingual in Spani

Are you looking for a full time, remote opportunity? Are you bi-lingual in Spanish or Creole? Do you have excellent customer service skills, home internet and a laptop/computer where you can work full-time from home? Kforce has partnered with a client to staff numerous call center representatives supporting Florida residents. Responsibilities:

  • Respond to incoming service calls and/or to self-service ticketing queues on behalf of clients to provide accurate and appropriate information
  • Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved
  • Candidates will be primarily working from a script to process client information
  • Handle calls, assist in eligibility questions, and assist caller to complete forms
  • Troubleshoot issues

Requirements

  • Bilingual (Spanish or Creole) candidates preferred
  • Applicants must be fully authorized to work in the U.S. without sponsorship
  • Attention to detail and able to submit information accurately
  • Must have access to a computer and Internet connectivity
  • Able to complete an on-line customer service training prior to taking calls
  • Temporary position; Longevity of position depends on call center demand
  • Flexible schedule: Call Center operation is 7 days/week, 365 days/year (Mon - Fri 7:00am - 7:00pm ET and Sat - Sun 7:30am-5:00pm ET)
  • Relevant education and/or training will be considered a plus

Specific details

Location

Florida, United States, North America
Must live in Pinellas, Hillsborough, Pasco, Hernando, Sumter, Citrus, Polk, Hardee, Desoto, Manatee, Sarasota, Orange, Seminole, Brevard, Volusia, or Osceola.

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