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Capital One Senior Customer Service Representative

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SALARY: $14-15 per hr 14-15 per hr $

Description

Capital One seeks compassionate and tech-savvy people

Full Time Work at Home Senior Customer Service Representative

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Virtual Servicing Associate (Work at Home) additional expectations:

  • Candidates must reside in the state of the Hub site (Tampa)
  • Candidates must live no more than 100 miles from the Hub site, preferably 75 miles or less (8705 Henderson Road, Tampa FL)

Training

  • Training for this role is 6 weeks and mostly done from the convenience of your home, virtually 
  • It is mandatory that you attend the scheduled 6 weeks of training (M-F, 11a-8p) to be properly prepared to help our customers 
  • This role requires a home office environment that is free from background noise, distractions and any activities that could potentially interrupt focus on servicing our customers
  • Ability to sit in front of a PC monitor for extended periods of time 
  • A high speed broadband internet service provider is required in the home office space 
  • No dial up or Satellite internet service providers permitted 
  • A hardwired internet connection is required upon start to perform the duties of this job 
  • The Internet service provider speed/bandwidth must be 3 megabyte per second or higher (minimum required). Please contact your internet service provider for confirmation. 
  • Please check your internet service provider speed/bandwidth here, http://www.speedtest.net/ 
  • The internet connection can only be used for Capital One purposes during your schedule. 
  • Our ideal candidate should have strong, independent, problem solving skills and should be able troubleshoot technical issues.
  • The virtual servicing department operating hours are 8am – 12am (7 days a week)
  • The official production schedule that a new employee accepts is based on business need and will be the expected schedule worked unless business needs change in the future.

Specific details

Employment Type Full time
Degree High School

Location

Florida, United States, North America

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