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Amazon | Social Customer Care Advocate

FULL-TIMEAdd to Favourites
SALARY: $13.00 hr 13.00 hr $

Description

At Ring, an Amazon company, our mission is to make neighborhoods safer

At Ring, an Amazon company, our mission is to make neighborhoods safer, and we treat our customers like our neighbors. We’re looking for talented professionals to join our 24/7 cross functional team and build a best-in-class service experience through unique and interactive social platforms.

As a Social Care Advocate, you’ll be part of one of the most exciting and fast growing teams at Ring; interacting directly with our Neighbors [our Customers] on various platforms and shaping the voice of our global brand through social media.

 

THE ROLE

As the Neighbor’s point of contact, you will quickly build a rapport while providing phenomenal customer service with a dash of sales, troubleshooting, and technical solutions. With your extraordinary empathy and active listening powers, you will easily turn an escalated situation into an amazing service experience.
If you are passionate about finding out of the box solutions when things get tricky, then this role may be the right fit for you!

Responsibilities

· Manage and respond to incoming social media messages
· Proactively engage and interact with our customers using a conversational, friendly tone
· Resolve issues for our customers on customer support platforms like Lithium and Kustomer
· Collaborate with teammates across departments to provide a world-class experience for our customers
· Work with influencers and provide them with a white glove experience
· Take on escalations from Social Media

 

BASIC QUALIFICATIONS

  • Must reside within the Phoenix-Metro area and willing to commute to the Tempe office at least once a week.

 

PREFERRED QUALIFICATIONS

  • Extraordinary attention to detail
    · Excellent verbal/written communication skills
    · Flexibility in a fast-paced environment
    · Adaptable to change
    · Serve as the “voice” of Ring
    · Collaborative and solutions oriented
    · High technical aptitude
    · World-class service standards

Specific details

Employment Type Full time
Degree High School

Location

Arizona, United States, North America
Phoenix-Metro area

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